Portfolio
As a Technical Writer, I develop and maintain software documentation for end-users, including user manuals, knowledge base articles, release notes, and product specification lists. The excerpts of my work below reflect my ability to create accessible, accurate, and engaging content on complex and technical concepts.
Knowledge Base Articles
I designed our knowledge base so clients can find guides on anything they need to do in the product, including everything from logging in to the application to configuring third-party integrations. I picked the following excerpts on highly technical topics to showcase my skill at making user-friendly documentation on complex processes.
User Manuals
I maintain multiple application manuals on the product, which are tailored for our users’ different roles, ranging from everyday users to client system administrators.
Release Notes
For each product version, I publish release notes to inform clients about new features and updates. I link any relevant knowledge base articles, so users have quick access to guides on using new and updated features.
Product Newsletter
In a previous position, I managed the company’s weekly newsletter, which notified users of upcoming updates and described how to use new features and functionality. During my tenure, I increased the weekly number of articles published by 16% and average views per article by 200%.
Research
During graduate school, I conducted qualitative research on health care access and policy in Southern Ontario and was a research assistant for a published bibliometric study of local and indigenous knowledge for climate change adaptation.
