Technical Writer, Product Communications, and Learning and Development
Creating engaging and effective end-user product documentation and training materials for cloud-based software providers.
Services
Knowledge Base
Self-service resources for end-users to answer product questions and guide them through complex processes.
User Manuals
Comprehensive end-user guides on the entire product’s functionality, tailored for jobs-to-be-done.
Training Materials
End-user product training and best practices, driving product adoption and customer engagement.
High-Quality Product Documentation
+150 Knowledge Base Articles
18 User Manuals
- 8 years of experience in software product communications.
- Developed and maintaining 3 end-user training courses using AI.
- Expert at Helpjuice, Confluence, Jira, SnagIt, Monday.com, Aha!, AbsorbLMS, and GitHub.
- Skilled at collaborating with SMEs, including software developers, customer support staff, and user stakeholders.