We asked for feedback from new team members on our guidance resources and they shared that there were a number of gaps in our knowledge base for key Business Process Management (BPM) applications. The tool described in this excerpt is pivotal for several teams across the company, but the original guidance document lacked instructions on completing the forms. I created a new, comprehensive document to break down each step in using the tool.

There are several different forms to complete based on the type of project, so I created a table on how to fill in every field. Now a team member can refer to this table when adding a new record to see more details on the applicable fields for their project type. I worked with the BPM application manager to draft this document.